An Amazing Response

On Wednesday night, whenever I went to use
The Mobile Version
Of
Facebook
It kept saying “same page link” for every link on the page. I couldn’t click the links either. Yesterday it was apparent that I wasn’t the only one having this problem.

I saw on Twitter that there was
A form
You could fill in if you were having problems with your assistive technology. First of all, I think this is brilliant! Not many sites would care to have this sort of thing! On the form it even has a choice of screen reader that you’re using, and it doesn’t have a horrible word verification image! I thought i would fill in the form just to see if it made a difference.

Within a short time, I got this response by email:

Hi,

Thanks for your email. We are sorry to hear that you are experiencing these issues with our site. If your request relates to the use of assistive technology we will be in touch soon. If you submitted a general complaint or bug report please take note that we will not respond to your inquiry. Please refer to our Help Center for answers to common questions, solutions to technical issues, feedback from other Facebook users, and forms to contact Facebook. You can reach the Help Center by selecting “Help” at the bottom of any Facebook page or going to the following page:

http://www.facebook.com/help.php

Thanks,

The Facebook Team

I thought this was good, but later on I got this email:

Hi Torie,

We are aware of an issue that is preventing people from clicking links while using the mobile version of the site. We hope to resolve this issue within the next 24 hours. We apologize for the inconvenience.

Thanks for contacting Facebook,

Diego
User Operations
Facebook

I just love emails like this! Excellent service! Thank you Facebook!

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2 Comments on “An Amazing Response”

  1. Jay says:

    Hi Torie that truly is great service you received and it's nice to hear a good outcome for a change.I found your blog googling for ways to contact facebooks user operations team as I have suffered from manic depression for over 10 years and last year a fanpage I had made for my favourite film the princess bride was deleted without any notice. Over two years of work had disappeared along with the 250,000 fans I had built up. After receiving endless automated responses to my queries as to what had happened to it and how to get it back I lost faith and deleted my facebook account during a hellish week. I have since been persuaded back to facebook by family and friends as a way to stay in touch and receive the support I so dearly need at times but I have decided once again to try to rectify this injustice. I am sorry to ask but as you managed to find an employee there who was so helpful would you please consider passing on his email address to me so that I might find some similar assistance and hopefully put this right. I would be very grateful if you would email me at james.c.burnett(at)gmail.com Thank you, take care and be well,regardsjames.


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