Case closedPosted: November 12, 2014
In my last post,
The dark side of guide dog ownership
I wrote about what a horrible experience i had at Mollys restaurant in Ballymoney.
I contacted the equality commission yesterday and within a couple of hours, they rang me back. They told me that i should try and contact the restaurant owners first before pursuing the case. They said they could not legally represent me but if i wanted to, i could apply to them if the matter was not resolved. I said i didn’t want to go to courte if i didn’t have to so they sent me a guide for restaurants detailing a persons rights withan assistance dog. They advised me to send that to them in an email, and to explain that under the disability discrimination act, it was illegal to refuse a person with a guide dog or offer them a lower service. So i reluctantly sent the guide and a letter.
I got a phone call last night from the owners wife at the restaurant. They apologised to me and said that once we left they felt horrible. They explained that they had learnt a valuable lesson. They have sent me out some vouchers. I am not going to go any further as that would just be petty. I know they apologised on the night and that maybe i should have called them after rather than going to the equality commission, but i just felt so crushed that night that i didn’t particularly want to resolve it then because i just felt so disheartened.
I must say a weight has been lifted as i do not like causing bad feelings or complaining for the sake of complaining. At least it had a good outcome as it could have gone the other way.
I just hope i never experience something like that again. Sometimes all it takes is a little reminder about the law. I don’t want to make a habbit of this, so let’s hope i don’t have to.
I guess alls well that ends well.
Thank you everybody for all your support through facebook etc. I had never experienced it before so i was very confused as to if i was doing the right thing or not.