An Amazing Response

On Wednesday night, whenever I went to use
The Mobile Version
Of
Facebook
It kept saying “same page link” for every link on the page. I couldn’t click the links either. Yesterday it was apparent that I wasn’t the only one having this problem.

I saw on Twitter that there was
A form
You could fill in if you were having problems with your assistive technology. First of all, I think this is brilliant! Not many sites would care to have this sort of thing! On the form it even has a choice of screen reader that you’re using, and it doesn’t have a horrible word verification image! I thought i would fill in the form just to see if it made a difference.

Within a short time, I got this response by email:

Hi,

Thanks for your email. We are sorry to hear that you are experiencing these issues with our site. If your request relates to the use of assistive technology we will be in touch soon. If you submitted a general complaint or bug report please take note that we will not respond to your inquiry. Please refer to our Help Center for answers to common questions, solutions to technical issues, feedback from other Facebook users, and forms to contact Facebook. You can reach the Help Center by selecting “Help” at the bottom of any Facebook page or going to the following page:

http://www.facebook.com/help.php

Thanks,

The Facebook Team

I thought this was good, but later on I got this email:

Hi Torie,

We are aware of an issue that is preventing people from clicking links while using the mobile version of the site. We hope to resolve this issue within the next 24 hours. We apologize for the inconvenience.

Thanks for contacting Facebook,

Diego
User Operations
Facebook

I just love emails like this! Excellent service! Thank you Facebook!